Frequently Asked Questions

- RETURNS

The customer has a maximum of 24 hours after the order has been delivered to report any dissatisfaction. After this time, Artisteía Dos Sofías concludes its product warranty policy, as it works with a perishable product.

To file a complaint, you will be asked to send a photograph of the arrangement or bouquet to artisteria@dossofias.com, with the order number and details of what happened. Within a maximum of 48 hours, a representative will contact you by phone or email to follow up on your complaint.

* DOS SOFIAS IS NOT RESPONSIBLE FOR DAMAGES OR MISSING ITEMS IN THE ARRANGEMENT OR BOUQUET WHEN LEFT AT RECEPTION, WITH SECURITY, OR WITH A CO-WORKER.

* We do not offer cash refunds.

In case of a return, we will credit the total amount of your purchase (excluding shipping costs) to your bank account or PayPal, as applicable.

- OUT-OF-TOWN SHIPMENTS

We only ship to Mexico City and some areas of the State of Mexico with an additional shipping cost to the regular rate.

- SPECIAL ORDERS

We can make special orders; these must be requested two to three days in advance. These types of orders must be placed via WhatsApp (+52 (1) 56 1751 1111) or email (artisteria@dossofias.com).

- MY FLOWERS DON'T LOOK LIKE THE ONES IN THE PHOTOS

- MY FLOWERS ARRIVED DAMAGED

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