FAQ

• How can I track my order?

You can check the status of your order via email to sghuerta@dossofias.com or via WhatsApp at 56 1751 1111.

• I'm having trouble placing my order, what should I do?

Please refresh the page and try again, or send us an email at sghuerta@dossofias.com or a message via WhatsApp at 56 1751 1111.

• Where can I check the delivery coverage area?

Enter your postal code in the following link to check coverage

https://artisteria.mx/pages/zona-de-cobertura

• My area is not covered, what should I do?

In these cases, we offer the option to Pick up at the Workshop using the "pick up in store" option in the shopping cart.

• Do you ship to other parts of the Mexican Republic?

Currently, we only cover some areas of Mexico City. You can check them in the following link: https://artisteria.mx/pages/zona-de-cobertura

• I entered the wrong address, name, or phone number in my order, what should I do?

For any clarification, change of address, or rescheduling of your order, you can send an email to sghuerta@dossofias.com or a message via WhatsApp to 56 1751 1111.

• Deliveries to security guards

Some delivery addresses are to homes with building security guards or private community guards, etc. In these cases, we do not have access to the internal processes handled at each address. Our messenger follows the instructions given by each guard, and after the order is delivered, we cannot be held responsible for the care or condition of the order.

EXCHANGE AND RETURN POLICY

• Returns and/or exchanges of items purchased on the www.artistería.mx website are accepted 24 hours before the scheduled delivery date and time.
• Our products undergo an internal quality process until they reach the end customer. In case the customer is not satisfied with the product received, they can refuse to accept it from the messenger and write their complaint on the delivery receipt, or they can send an email to sghuerta@dossofias.com or a message via WhatsApp to 56 1751 1111.
• After the order is delivered to the delivery address, the customer must sign for receipt and indicate the condition of the order. If it was modified from the original condition in which it was delivered, Artistería cannot apply return or exchange guarantees.
• Returns are only in valid codes on the page.

SHIPPING POLICY

• We deliver Monday through Friday during open hours from 9:00 a.m. to 7:00 p.m. This schedule may be subject to changes due to adverse weather or mechanical issues.
• We operate based on routes organized by location blocks, with the aim of making the delivery of each order more efficient.
• Shipping costs $85 Mexican pesos per order.